Shipping Policy

Free, to every address in the United States and Canada. No threshold, no calculation at checkout, no surprise at the end.

Timings

Processing: 1–2 business days. You'll get a tracking number by email the moment your parcel leaves us.

United States: 3–7 business days after dispatch.

Canada: 5–12 business days after dispatch.

Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend begin processing the following Monday.

Where we ship

The United States and Canada only, for now.

Bidet attachments are subject to backflow and cross-connection regulations that differ considerably between countries, and we'd rather arrive properly certified than arrive early. Other markets will follow.

We can't currently ship to PO boxes, or to APO/FPO addresses.

Duties and taxes

Canadian orders may attract duties or import taxes on arrival. These are set by the Canada Border Services Agency, aren't collected by us at checkout, and are the recipient's responsibility.

Sales tax, where it applies, is calculated at checkout.

If something goes wrong

Tracking has stalled, or the parcel hasn't arrived. Give it two business days past the window above, then email support@thebidetclub.com with your order number. We'll chase the carrier, and if it's genuinely lost we'll send a replacement.

Marked delivered, but nothing there. Check with neighbours and around the property first — it's usually that. If it doesn't turn up, tell us and we'll sort it out.

Wrong address. Email us quickly and we'll change it if the parcel hasn't shipped. Once it's gone, a redelivery may be chargeable by the carrier.

Questions

support@thebidetclub.com

Sylla Ecommerce LLC, trading as The Bidet Club.
1021 E Lincolnway, Ste 10646, Cheyenne, WY 82001, United States