Lifetime Warranty
The Original has no motor, no circuit board, and nothing to burn out. It's a mechanical thing, built simply and built well. So we cover it for as long as you own it.
If a manufacturing fault appears — ever — we'll repair or replace it.
What's covered
Defects in materials or workmanship in The Original, for the lifetime of the original purchaser's ownership. That includes the valve body, the pressure dial, the nozzle assembly, and the backflow-prevention device.
What isn't
- Damage from installation that doesn't follow the instructions provided
- Damage from freezing, or from water pressure outside the range specified in the manual
- Damage from harsh or abrasive cleaners — a soft cloth and mild soap is all it needs
- Accidental damage, misuse, or ordinary cosmetic wear
- Units bought second-hand, or from a third-party marketplace or reseller
- Consequential damage, including water damage arising from an improper installation
How to claim
Email support@thebidetclub.com with your order number, a short description, and a photograph if the fault is visible. We'll assess it and, where it's covered, send a replacement part or a replacement unit at no charge.
We may ask for proof of purchase. Keeping your order confirmation email is enough.
This is not the trial
The warranty covers faults. If you simply decide the bidet isn't for you, that's the 99-Day Trial, and it's a much simpler conversation.
The Lifetime Warranty is offered by Sylla Ecommerce LLC and applies to purchases made directly from thebidetclub.com and shipped within the United States and Canada. It gives you specific legal rights; you may also have other rights which vary by state or province, and nothing here limits them.